Q1: How to be an VIP in Lightxome store?
Simply Chic, leave us your email address, then you can be our VIP to enjoy the latest lingerie fashion news, with best price.
Q2: What size should I buy?
Kindly follow Lightxome Size Guide to find out your underbust & upperbust.Sizes may vary due to different designs, kindly strictly follow the size chart, rather than your experience.
Q3: Can I get some discount?
All our product prices are fixed mostly, except for some marketing activities period; or discount would be automatically calculated when orders over 1000USD.
Q4: What kinds of payment can be chosen?
Both Paypal and Credit Cards are available for your choices.
Q5: What to do if my payment failed?
You are advised to call the phone no. behind your card or use another bank card to pay. Remember to write and check the information before submitting the payment.
Q6: How do you guys do QC on the products?
Strict QC process in the whole process during either material, lingerie production or packaging.
Q7: Where is my order?
Once an order is placed, please allow 1-3 working days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you could track the package online.
Q8: What's the delivery time?
Normal delivery time to different countries differ, it takes 7-10 working days to United State and to Europe. For other market, kindly track the parcel on line to get the location of it.
Q9: What's the Return & Exchange policy?
- When you receive the items, and it turns out to be either wrong items or wrong color, wrong sizes,CONTACT US FOR SOLUTIONS.If in the end, you prefer to RETURN or EXCHANGE, our specialist will guide you to the next process.
- Make sure everything is as good as what it should be:items at full good status,tag ready,original package,accessory,etc
- Make sure the parcel is sent by a trackable logistic way so that we could make ourselves in the same page.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Q10: How long can I get my Refund back?
For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.
Anyway,in the end, always feel free to chat with us for any questions.